Required Qualifications:
7+ years of experience as a Business Analyst working on ServiceNow projects.
Strong knowledge of ServiceNow platform capabilities and modules such as Incident, Change, Request, CMDB , and Service Catalog .
Experience in Agile/Scrum methodologies and familiarity with tools such as Jira or Azure DevOps.
Proven ability to create clear, concise documentation (business requirements, process flows, user stories).
Excellent stakeholder management, communication, and facilitation skills.
Ability to work in a cross-functional team and manage multiple priorities.
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
Experience with ServiceNow HRSD , CSM , or GRC modules.
Familiarity with ITIL concepts and frameworks.
Experience working in large enterprise environments or consulting firms.
Understanding of integration concepts and data modeling in ServiceNow.
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