Job Description

Position: Pre-Sales Systems Engineer Business Solutions
Location: On-site | Richmond Hill, ON
Type: Full-Time | Salary + Benefits + Paid Time Off
Reports To: Senior Manager, Sales Engineering, Business Solutions

We are seeking a highly motivated Pre-Sales Systems Engineer to join our Business Solutions team. In this client-facing role, you will be responsible for providing technical expertise throughout the sales cycle , working closely with the sales team, partners, and customers to understand their needs and design optimal solutions. This position requires a mix of technical proficiency, business acumen, and strong communication skills , with frequent interprovincial travel expected.

• Deliver compelling technical presentations and product demonstrations to prospects, partners, and customers across various segments (resellers, end-users, distributors)

• Lead technical discovery sessions to assess customer needs and propose effective solutions

• Collaborate with Account Managers to build and execute strategic sales plans aligned with partner and customer objectives

• Develop and present detailed proposals, RFP/RFI responses, and technical documentation

• Be the primary technical point of contact for assigned partners and customers, offering trusted guidance and solutions

• Articulate technical value propositions, product differentiators, and architectural designs to both technical and executive audiences

• Work cross-functionally with internal teams (sales, marketing, product, and solution specialists) and partner teams (technical, sales, professional and managed services) to create go-to-market strategies

• Provide training on both new and existing products to internal teams and external stakeholders

• Communicate technology concepts effectively through whiteboarding, visual aids (Visio), and technical documentation

• Gather customer feedback and relay insights to the Product Management team for roadmap consideration

• Manage multiple concurrent opportunities while maintaining a high-quality customer experience

• Maintain accurate technical records in CRM systems including opportunity status, contact information, and engagement history

• Support and/or lead technical training events and enablement sessions for partners and internal teams

• Travel across provinces as required for customer meetings, events, and training sessions

• Diploma in Computer Science, Computer Engineering, or a related technical field

• 3+ years of experience in a pre-sales, systems engineering, or solutions architecture role

• Proven ability to manage the end-to-end technical sales cycle and contribute to strategic wins

• Experience building strong relationships with channel partners and stakeholders at all levels

• Excellent public speaking, presentation, and technical writing skills (RFP experience preferred)

• Demonstrated technical troubleshooting and problem-solving abilities

• Solid technical knowledge of:

  • Wi-Fi, Ethernet Switching, Routing, Firewalls, and Network Access Control (NAC)

  • IP Cameras, physical security systems, and sensors (asset)

  • Python and API integrations (asset)

• Familiarity with whiteboarding, Visio diagrams, and other technical communication tools

• Industry-recognized certifications (e.g., CCNA, CWNP, CompTIA, etc.) are strong assets

• Experience working with vendors or resellers is preferred

• Must be legally eligible to work in Canada

Job Tags

Similar Jobs