Help Desk Technician I & II Job at Southwest Search, Dallas, TX

Z3IxdWNIbjU0cmxxdGFEQVZvQXJUVXkzUlE9PQ==
  • Southwest Search
  • Dallas, TX

Job Description

Southwest Search is currently accepting applications from IT Helpdesk professionals in the DFW area:  Plano, TX, Frisco, TX, Dallas, TX, Fort Worth, TX and Irving, TX primarily (several open positions for both level 1 and level 2 roles) Current open positions are both permanent or temp-to-perm. Jobs range from totally remote to some onsite to fully onsite

 

***Please Note: We are unable to utilize 3rd party agencies or accept applicants who require work sponsorship.***

 

REQUIREMENTS:


  • A minimum of 2 years of Technical Support, Service Desk, or Helpdesk experience in an enterprise environment (this position is accomplished via phone, email, and virtual support this is not a hands-on desk side role.)

  • Ability to provide excellent verbal, written, and virtual correspondence to users (and stakeholders when needed)

  • Experience providing both connectivity and software support Support experience may include areas like connectivity resets/troubleshooting, MS Office support, Email support, PC support, mobile device support, peripheral or display support, login support, and other areas Highly technical or hardware issues may be escalated to the next tier

 

QUALIFICATIONS


  • iOS or Android support (remotely)

  • Network device troubleshooting (routers, modems etc. remotely)

  • Google apps, Office 365 apps, or Apple apps support

  • 3rd party vendor coordination (remotely)

  • Cloud support (either AWS or Azure)

  • Ability to contribute to continuous improvement projects and/or create documentation for new support processes

  • Industry experience in either Consulting, Legal, Healthcare, Retail, Finance, or other enterprise environment

Job Tags

Permanent employment, Temporary work, Remote job,

Similar Jobs

loanDepot

Technical Recruiter (Temporary) Job at loanDepot

 ...talent and not afraid to pick up the phone to make cold calls.~Helps aid the hiring process through systems knowledge or to add recruiting expertise in different areas such as compensation or benefits as needed. Requirements:~Minimum of two (2) + years... 

Allen + Shariff Corporation

Mechanical Engineer / Designer Job at Allen + Shariff Corporation

 ...Allen + Shariff is an international MEP engineering firm providing consulting and design...  ...seeking an entry-level to early-career Mechanical Engineer / Designer to join our Pittsburgh...  ...for entry-level through 3 years' experience. Benefits ~ Bonus Pay ~ Generous... 

bondex app

Junior Backend Developer Job at bondex app

Key Responsibilities: Develop, test and maintain backend services and APIs using Node.js and TypeScript. Collaborate with frontend developers and blockchain engineers to ensure seamless integration with smart contracts and web applications. Work with databases...

DAVITA

Registered Nurse (RN) Job at DAVITA

 ...maternity/paternity leave, pet insurance, and more!Growth opportunities available - Home therapies, Charge Nurse, and Nurse Preceptor At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong."... 

Gentherm

Global Supply Chain Manager - Internal Logistics, Warehousing, & Trade Compliance Job at Gentherm

 ...turn on your heated seat and steering wheel or helping manage patient body temperature in the operating room, recovering...  ...that positively impact lives around the world.GLOBAL SUPPLY CHAIN MANAGER - INTERNAL LOGISTICS, WAREHOUSING, & TRADE COMPLIANCEIMPACT AND...