Job Description

Req ID: 316819

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Specialist - 360 IT support to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Field Tech Senior Specialist

• Provide support to the organisations diverse end-user base by responding to inbound and outbound service requests, incidents and finding the root cause of the issue while collaborating with the respective teams to resolve the issue.
• Lead the Hyderabad Team effectively and collaborate with rest of Japac techs in resolving issues
• Imaging and managing laptops with Intune imaging and Airwatch portal management.
• Manage Hardware lifecycle effectively
• 1st Level Point of Contact for escalation
• Managing tickets on Service now I TIL tool according to the priorities and adhering to SLA
• Managing mobile device assets, and JAMF portal.
• Maintain and Support end users in installing software applications, ensuring they met project requirements and quality standards.
• Collaborate with cross-functional teams
• Assisting network management team and providing onsite smart hands for network upgrades. This involves testing only and smarthands Troubleshooting.
• Troubleshooting on issues, employing strong debugging and problem-solving skills.
• Conducted training for field service Tech in local language
• Analyse and tackle complex technical problems with innovative and practical solutions.
• Build Customer relationships and managing both internal and external stakeholders to gather requirement and work according to the client needs.
• Enhanced knowledge on technical skills, problem solving skills, Time management, Office 365 applications including Excel and formulas, Outlook, Microsoft Exchange, MS Teams, WebEx.
• Service Level Agreements (SLAs) Management and understanding priorities.
• 100% asset management accuracy and comply to asset management requirements of Laptops, Mobiles, iPads, Video Conference Devices.

Requirement:

• 5-7 year of experience Desktop Support for Software and hardware troubleshooting, Windows OS & MAC OS in Desktop/Deskside Support environment.
• Minimum 2 year of experience in Microsoft Intune
• Minimum 2 year of experience in IOS, JAMF Apple Device management & Tangoe
• Minimum 2 years Team Lead experience
• Good understanding of ITIL Framework is a must
• Experience in using ITSM Tools like Service Now, Remedy etc.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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